SHIPPING & DELIVERY POLICY

At Decoristan, we aim to deliver your orders safely, quickly, and seamlessly.

1. Shipping Time

Orders are prepared and dispatched within 1–3 business days.

For custom-made and personalized products, processing times may vary.

Once shipped, orders are typically delivered within 1–4 business days, depending on your location.

2. Shipping Carrier

Orders are shipped through our contracted courier partners.

The shipping carrier is selected by Decoristan based on the delivery region.

3. Order Tracking

Once your order has been shipped, a tracking number will be provided to you.

You can use this tracking number to monitor your shipment through the courier company's website.

4. Important Delivery Information

Please inspect the package for any visible damage before accepting delivery.

If the package appears damaged or opened, do not accept it and request that the courier representative prepare a damage report.

Decoristan cannot be held responsible for damaged products if a damage report has not been issued at the time of delivery.

5. Undeliverable Orders

Decoristan is not responsible for delays caused by incomplete or incorrect delivery addresses provided by the customer.

Orders that cannot be delivered by the courier company will be returned to us, and our customer service team will contact the customer to arrange redelivery.

6. Contact Information

For any questions regarding shipping and delivery, please contact us:

Email: [email protected]

Website: www.decoristan.com