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CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION & RETURN POLICY

GENERAL

By placing an order electronically through our website, you are deemed to have accepted the Preliminary Information Form and the Distance Sales Agreement presented to you.

Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), as well as all other applicable legislation regarding the sale and delivery of purchased products.

Shipping costs are borne by the Buyer.

Each purchased product shall be delivered to the person and/or organization at the address specified by the Buyer, provided that the delivery period does not exceed the legal period of 30 days. If the product is not delivered within this period, the Buyer may terminate the contract.

The purchased product must be delivered complete and in accordance with the specifications stated in the order, together with any applicable warranty certificate, user manual, and related documents.

If it becomes impossible to supply the purchased product, the Seller shall notify the Buyer in writing within 3 days of becoming aware of the situation and shall refund the total amount paid within 14 days.

IF THE PURCHASE PRICE IS NOT PAID

If the Buyer fails to pay for the purchased product or the payment is canceled in bank records, the Seller's obligation to deliver the product shall cease.

PURCHASES MADE THROUGH UNAUTHORIZED USE OF A CREDIT CARD

If, after the product has been delivered, it is determined that the credit card used for payment was unlawfully used by unauthorized persons and the product price is not paid to the Seller by the relevant bank or financial institution, the Buyer shall return the product to the Seller within 3 days, with shipping costs borne by the Seller.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEABLE CIRCUMSTANCES

If force majeure events beyond the Seller’s control prevent timely delivery of the product, the Buyer shall be informed accordingly. The Buyer may request cancellation of the order, replacement with a similar product, or postponement of delivery until the obstacle is removed.

If the Buyer cancels the order and payment was made in cash, the amount shall be refunded within 14 days. If payment was made by credit card, the refund shall be made to the bank within 14 days, although the transfer to the Buyer’s account may take an additional 2–3 weeks depending on banking procedures.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT

Before accepting delivery, the Buyer must inspect the product/service and must not accept damaged or defective goods such as crushed, broken, torn, or otherwise damaged packages from the shipping company.

Upon acceptance, the product/service shall be deemed to have been delivered in good condition and without damage.

The Buyer is responsible for carefully preserving the product after delivery. If the right of withdrawal is to be exercised, the product must not be used. The original invoice must also be returned with the product.

RIGHT OF WITHDRAWAL

The Buyer may exercise the right of withdrawal within 14 (fourteen) days from the date the product is delivered to the Buyer or to the person/organization designated by the Buyer, without assuming any legal or criminal liability and without providing any reason, by notifying the Seller through the contact information provided below.

SELLER CONTACT INFORMATION FOR WITHDRAWAL NOTICES

Company: Decoristan

Trade Name:
DECORISTAN HEDIYELIK ESYA PAZARLAMA SANAYI VE TICARET LTD. STI.

Address:
Hacı Kadın Mahallesi, Atatürk Bulvarı, IMÇ Çarşısı 5. Blok No:66, Kapı No:5642, Fatih, Istanbul, Türkiye

E-mail:
[email protected]

Phone:
+90 535 317 64 73

WITHDRAWAL PERIOD

For service contracts, the 14-day withdrawal period starts from the date the contract is concluded.

The right of withdrawal cannot be exercised in service contracts where the performance of the service has begun with the consumer's approval before the withdrawal period expires.

All costs arising from the exercise of the right of withdrawal shall be borne by the Seller.

To exercise the right of withdrawal, the Buyer must notify the Seller in writing via registered mail or e-mail within 14 days, and the product must remain unused in accordance with the provisions outlined under “Products Excluded from the Right of Withdrawal.”

PROCEDURE FOR EXERCISING THE RIGHT OF WITHDRAWAL

The following must be provided:

  • The original invoice of the product delivered to the Buyer or a third party designated by the Buyer.

  • For corporate invoices, a return invoice issued by the company must accompany the returned product.

  • The return form.

  • The product, including its original packaging, box, and all standard accessories, must be returned complete and undamaged.

RETURN CONDITIONS

The Seller is obliged to refund the total amount paid and any documents that place the Buyer under obligation within 10 days from receipt of the withdrawal notice and to collect the returned goods within 20 days.

If the value of the goods decreases due to the Buyer’s fault or if return becomes impossible, the Buyer shall compensate the Seller for damages in proportion to the fault. However, the Buyer shall not be responsible for changes or deterioration resulting from proper use of the product during the withdrawal period.

If exercising the right of withdrawal causes the order total to fall below the minimum amount required for a promotional discount, the discount granted under the campaign shall be canceled.

PRODUCTS EXCLUDED FROM THE RIGHT OF WITHDRAWAL

The right of withdrawal cannot be exercised for:

  • Products prepared according to the Buyer’s specific requests or personal needs.

  • Goods unsuitable for return due to their nature.

  • Perishable goods or products with a short expiration period.

  • Products that are not suitable for return for health or hygiene reasons once opened after delivery.

  • Products that become inseparably mixed with other goods after delivery.

  • Newspapers, magazines, and periodicals supplied outside subscription agreements.

  • Services performed instantly in electronic form.

  • Intangible goods delivered instantly to the consumer.

  • Audio or video recordings, books, digital content, software, data storage devices, and computer consumables if their packaging has been opened by the Buyer.

In addition, the right of withdrawal cannot be exercised for services that have begun with the consumer’s approval before the withdrawal period expires.

Cosmetics, personal care products, underwear, swimwear, books, software, DVDs, CDs, and stationery consumables may only be returned if their packaging remains unopened, unused, and undamaged.

DEFAULT AND LEGAL CONSEQUENCES

If the Buyer defaults on payments made by credit card, the Buyer agrees to pay interest and be liable to the issuing bank under the credit card agreement.

In such cases, the bank may pursue legal remedies and claim associated costs and attorney fees from the Buyer.

The Buyer further agrees to compensate the Seller for any losses resulting from delayed payment.

PAYMENT AND DELIVERY

Payment may be made via Bank Transfer or EFT (Electronic Funds Transfer) to the following account:

Bank: Halkbank

Account Name:
DECORISTAN HEDIYELIK ESYA PAZARLAMA SANAYI VE TICARET LTD. STI.

IBAN:
TR92 0001 2009 8830 0001 0260 807

Customers may also make secure online payments using all major credit cards. Depending on the card provider, single-payment and installment options may be available. The payment amount will be charged to the credit card upon completion of the order.